A direct line for useful feedback

Contact Us

Tell us what browser you used, which supported format you selected, and what you expected. Never email a sensitive source image unless you are comfortable sharing it.

Email support
01

Support email

Write to support@increaseimagesizeinkb.net. We use reports to improve format compatibility, error messages, and accessibility.

02

What to include

A helpful report includes the browser name, operating system, source format, approximate size bucket, target size, and the exact error message. Do not attach identity documents or private signatures.

03

How to report a problem without sharing the image

Most compatibility problems can be diagnosed from technical facts rather than the private source. Tell us whether the file is JPG, PNG, or WebP; whether it is below 1 MB, between 1 and 10 MB, or larger; which target you selected; and whether the failure happened during selection, processing, preview, or download.

Include the browser version and the exact wording of any message. If the problem is visual, describe the symptom—such as lost transparency, unexpected dimensions, or heavy artifacts—instead of attaching a passport photo, signature, certificate, or identity document. We cannot retrieve files processed in a previous session because the browser-only workflow never stores them.

Questions, answered

Frequently asked questions

Can support recover an image I processed?

No. Images are processed locally and are not stored by this site, so we cannot retrieve a previous source or result.

Can I request another format?

Yes. Include the format and the destination that requires it so we can evaluate browser support and data-loss risks.